Abstract
This analysis examines global market-sizing, benchmarks wealth managers globally, and has a special section on the impact of digital technology on the wealth management industry.
Market-sizing outlines the evolution of private wealth, both globally and regionally, considering different client segments and offshore centres, and takes a fresh look at private banking revenue pools.
The benchmarking analysis stems from a survey of over 125 wealth managers and considers performance indicators related to growth, financial performance, operating models, sales excellence, employee efficiency, client segments, products and trends in different markets.
Since the Global Financial Crisis wealth managers have generally tried to reduce costs to ease the squeeze on profit margins however in the past year the report’s findings suggest that wealth managers are increasing strategic investments to transform their business.
Digital technology has become a key accelerator for future change in wealth management. However to make a step change in digital advancement and to truly transform the client experience, the report suggests wealth managers need a new approach to client journeys. This approach is discussed.
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